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Sector : AdministrationEnvironment : Service counter

Situation

Explain to a citizen how to fill out a form

Explain the steps in accessible language, answer a question and check the citizen's understanding.

Practice this situationExplore other situations in this sector
Explain to a citizen how to fill out a form

Context

A citizen asks for help understanding how to fill out an administrative form.

Your mission

Guide the person verbally without filling out the form for them.

Communication objectives

By the end of this simulation, the learner should be able to:

  • explain a section simply
  • sequence the steps aloud
  • check understanding with a question

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account where relevant, to better understand and adapt to them.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Administration

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Take an active part in a discussion on management priorities

You speak with : your manager

Communication goal

Understand the priorities presented, express a point of view and clarify the order of tasks.

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Summarize out loud the decisions made in a committeeAdministration
Team meeting

Summarize out loud the decisions made in a committee

You speak with : a colleague

Communication goal

Present the key decisions, distinguish a decision from a proposal and explain the planned follow-up.

SpeakingListening
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Understand a spoken instruction on scanning documents and repeat itAdministration
Office

Understand a spoken instruction on scanning documents and repeat it

You speak with : a colleague

Communication goal

Listen to an instruction, identify the sequence of steps and repeat it to check what is expected.

ListeningSpeaking
View the situation

Related resources

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