Privacy Policy
Version under review - publication date to be set after validation.
1. Controller
LinguoSphère Inc. is responsible for the personal information processed through the platform. [To confirm: contact details of the person in charge of the protection of personal information (RPRP).]
2. Scope
This Policy applies to users of the LinguoSphère platform, whether they access it directly or through a client organization.
3. Information collected
Depending on your use, LinguoSphère may collect: account identifiers (name, email address), account settings, language practised and stated goals, content you enter to create a scene, audio transmitted during an interaction, conversation transcript, generated responses and feedback, usage history and scenes used, learning reports, technical and device information, IP address and connection logs, information required for payment, cookies and analytics data. [To confirm: exact list based on the implementation.]
4. Collection means
Information is collected directly from you (at sign-up and during use), automatically (technical logs, cookies) and, where applicable, through the organization providing your access.
5. Purposes
Information is processed to: provide the conversation, transcript, feedback, reports and other features of the service; manage your account and billing; ensure security, prevent fraud and comply with legal obligations; improve the usability and performance of the service.
6. Audio and transcripts
Audio is transmitted during the interaction to produce the conversation, transcript and feedback. [To confirm: whether audio is recorded beyond the session, whether a transcript is retained, applicable retention periods, access and deletion process.]
7. Learning data and AI models
Learner data is not used by LinguoSphère to train its AI models. It is processed to provide the service and produce the related reports.
8. Information accessible to client organizations
When your access is provided by an organization, it may see information about your use of the platform, such as: activity, general progression and learning reports. [To confirm: exact scope of the organization dashboard.] The organization does not have access to your audio recordings, full transcripts or personal responses, unless expressly disclosed to you.
9. Cookies and analytics
The platform uses strictly necessary cookies and, where applicable, limited analytics tools for audience measurement and service improvement. [To confirm: list of cookies and tools.]
10. Providers
To operate the platform, LinguoSphère relies on providers in the following categories: hosting and database, AI service and voice processing, authentication, payment, usage analytics, transactional email, support, infrastructure and security. [To confirm: named list of providers actually in use.]
11. Transfers outside Quebec or Canada
Some providers may be established or host data outside Quebec or Canada. [To confirm: hosting regions and applicable contractual safeguards.]
12. Security
LinguoSphère implements reasonable technical and organizational security measures to protect personal information. [To confirm: specific technical details (encryption, isolation, logging) to be published only after validation.]
13. Retention and destruction
Information is kept for as long as necessary for the described purposes or applicable legal obligations, then destroyed or anonymized. [To confirm: specific durations per category (audio, transcripts, technical logs, deleted account, payment data).]
14. Your rights
Subject to the conditions of applicable law, you may request access to your information, correction, deletion, portability, restriction of, or objection to certain processing, and withdraw your consent for processing that relies on it.
15. Requests
Requests may be sent to the person in charge of the protection of personal information: [To confirm: dedicated email address]. We respond within the timeframes set by applicable law.
16. Privacy incidents
In the event of a privacy incident, LinguoSphère assesses the risk, takes the necessary measures to limit it, keeps the required records and notifies individuals and authorities where required by law.
17. Minors
The service is reserved for individuals aged 18 and over. No account may be created for a minor.
18. Changes
This Policy may evolve. Significant changes will be brought to your attention before they take effect.
19. Contact
For any question or request related to privacy: [To confirm: contact email address].