Health and social servicesService counter
Ask a colleague a question about oral dosage
You speak with : a pharmacist
Communication goal
Ask a precise question and check the answer received.
SpeakingListening
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Sector : Health and social servicesEnvironment : Service counter
Situation
Understand a prescription refusal and suggest a solution
Understand the reason for a refusal and suggest a realistic solution to the customer.
Context
A prescription cannot be filled as is. You need to explain this to the customer.
Your mission
Explain the situation tactfully and suggest the next step.
Communication objectives
By the end of this simulation, the learner should be able to:
- explain a reason tactfully
- suggest a solution
- respond to an objection
The AI adapts to every learner
In every simulation, the AI adjusts the conversation in real time to the person speaking.
- It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
- It takes the learner's first language into account where relevant, to better understand and adapt to them.
- It gives constructive feedback based on the mistakes actually made, without judgment.
- It answers the learner's questions during the simulation and rephrases as many times as needed.
Health and social services
Health and social services
Health and social servicesService counter
Understand an oral request and explain a new medication
You speak with : a customer
Communication goal
Understand the customer's question and explain how to use a medication simply.
ListeningSpeaking
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Health and social servicesService counter
Listen to storage instructions and relay them
You speak with : a colleague
Communication goal
Retain a storage instruction and pass it on accurately.
ListeningSpeaking
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See the rest of the catalog and the teaching method behind every scene.