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Sector : Home and neighborhoodEnvironment : Service counter

Situation

Picking up a package delivered by Canada Post

Explain why you are there and understand what you are asked.

Practice this situationExplore other situations in this sector
Picking up a package delivered by Canada Post

Context

You received a delivery notice and go to pick up your package at the counter.

Your mission

Ask for your package and answer the verification questions.

Communication objectives

By the end of this simulation, the learner should be able to:

  • explain the reason for the visit
  • understand a request for ID
  • spell your name

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account where relevant, to better understand and adapt to them.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Home and neighborhood

Discussing upcoming work with the building superintendentHome and neighborhood
Reception desk

Discussing upcoming work with the building superintendent

You speak with : the superintendent

Communication goal

Understand the dates and impact of the work and ask a practical question.

ListeningSpeaking
View the situation
Attending a condo owners' meeting about condo feesHome and neighborhood
Team meeting

Attending a condo owners' meeting about condo fees

You speak with : the condo board

Communication goal

Understand a presented fee increase and express a reasoned position.

ListeningSpeaking
View the situation
Managing a contractor who came to repair the roofHome and neighborhood
Public space

Managing a contractor who came to repair the roof

You speak with : a contractor

Communication goal

Describe the problem, understand the diagnosis and confirm the next steps.

SpeakingListening
View the situation

Related resources

See the rest of the catalog and the teaching method behind every scene.