LinguoSphère
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Sector : Professional servicesEnvironment : Office

Situation

Negotiate a new deadline with a client and preserve the relationship

Announce a delay, explain the cause without deflecting, propose a credible plan and secure agreement.

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Negotiate a new deadline with a client and preserve the relationship

Context

An external dependency pushes delivery back by two weeks. The client has already shared the original date internally.

Your mission

Get the client's agreement on a revised timeline.

Communication objectives

By the end of this simulation, the learner should be able to:

  • deliver bad news clearly
  • explain a cause factually
  • offer a trade-off
  • handle a firm reaction
  • formalize an agreement verbally

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account to anticipate common pronunciation and phrasing difficulties.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Professional services

Present progress on a file and answer the team's questionsProfessional services
Team meeting

Present progress on a file and answer the team's questions

You speak with : your colleagues

Communication goal

Summarize the work done, explain the difficulties encountered, announce next steps and answer requests for clarification.

SpeakingSpoken interaction
View the situation
Present a service over the phone and secure a meetingProfessional services
Phone call

Present a service over the phone and secure a meeting

You speak with : a prospect

Communication goal

Capture attention in thirty seconds, qualify a need through questions and propose a concrete next step.

SpeakingSpoken interaction
View the situation

Related resources

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