LinguoSphère
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Sector : RetailEnvironment : Service counter

Situation

Compare two products and recommend the one that fits the need

Frame a clear comparison, argue a recommendation and address a concern about price.

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Compare two products and recommend the one that fits the need

Context

A customer hesitates between two models with a significant price gap.

Your mission

Help the customer decide with confidence.

Communication objectives

By the end of this simulation, the learner should be able to:

  • structure a comparison
  • highlight a relevant advantage
  • justify a recommendation
  • address a price objection
  • confirm the customer's choice

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account to anticipate common pronunciation and phrasing difficulties.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Retail

Understand a customer's request and offer a suitable solutionRetail
Service counter

Understand a customer's request and offer a suitable solution

You speak with : a customer

Communication goal

Ask questions to understand the customer's need, restate the request and present a suitable solution.

ListeningSpeaking
View the situation

Related resources

See the rest of the catalog and the teaching method behind every scene.