Understand a customer's request and offer a suitable solution

Ask questions to understand the customer's need, restate the request and present a suitable solution.

Context

A customer comes to the counter with a product that does not match what they were looking for. They describe their need only partially.

Clarify the customer's real need and offer a solution they can accept.

By the end of this simulation, the learner should be able to:

In every simulation, the AI adjusts the conversation in real time to the person speaking.

It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
It takes the learner's first language into account to anticipate common pronunciation and phrasing difficulties.
It gives constructive feedback based on the mistakes actually made, without judgment.
It answers the learner's questions during the simulation and rephrases as many times as needed.

Retail

Service counter

You speak with : a hesitant customer

Communication goal

Frame a clear comparison, argue a recommendation and address a concern about price.

SpeakingSpoken interaction

See the rest of the catalog and the teaching method behind every scene.