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Sector : Home and neighborhoodEnvironment : Phone call

Situation

Calling the concierge about a heating problem in the winter

Describe an urgent problem clearly and get a repair timeline.

Practice this situationExplore other situations in this sector
Calling the concierge about a heating problem in the winter

Context

In the middle of winter, the heating in your unit stops working. You call the concierge desk.

Your mission

Explain the problem and confirm when someone will come.

Communication objectives

By the end of this simulation, the learner should be able to:

  • describe an urgent problem
  • give your address and unit number
  • confirm a repair timeline

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account where relevant, to better understand and adapt to them.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Home and neighborhood

Discussing upcoming work with the building superintendentHome and neighborhood
Reception desk

Discussing upcoming work with the building superintendent

You speak with : the superintendent

Communication goal

Understand the dates and impact of the work and ask a practical question.

ListeningSpeaking
View the situation
Attending a condo owners' meeting about condo feesHome and neighborhood
Team meeting

Attending a condo owners' meeting about condo fees

You speak with : the condo board

Communication goal

Understand a presented fee increase and express a reasoned position.

ListeningSpeaking
View the situation
Managing a contractor who came to repair the roofHome and neighborhood
Public space

Managing a contractor who came to repair the roof

You speak with : a contractor

Communication goal

Describe the problem, understand the diagnosis and confirm the next steps.

SpeakingListening
View the situation

Related resources

See the rest of the catalog and the teaching method behind every scene.