LinguoSphère
Back to the catalog
Sector : Health and social servicesEnvironment : Reception desk

Situation

Greet a visitor and direct their request to the right service

Listen to the request, ask the necessary questions and explain what to do with precise instructions.

Practice this situationExplore other situations in this sector
Greet a visitor and direct their request to the right service

Context

Someone arrives at the clinic reception without an appointment and explains their situation quickly.

Your mission

Understand the request and guide the person to the right process.

Communication objectives

By the end of this simulation, the learner should be able to:

  • greet with an appropriate opening
  • ask for missing information
  • explain a multi-step process
  • manage a wait or a refusal
  • check that the person understood

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account to anticipate common pronunciation and phrasing difficulties.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Health and social services

Explain a procedure to a patient and check their understandingHealth and social services
Patient room

Explain a procedure to a patient and check their understanding

You speak with : a patient

Communication goal

Present the steps of a procedure in plain words, answer the patient's questions and check that the essentials were understood.

SpeakingSpoken interaction
View the situation
Hand over a shift and flag the clinical prioritiesHealth and social services
Team meeting

Hand over a shift and flag the clinical priorities

You speak with : the care team

Communication goal

Summarize the status of several cases, prioritize and answer the incoming team's questions.

SpeakingSpoken interaction
View the situation

Related resources

See the rest of the catalog and the teaching method behind every scene.