LinguoSphère
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Sector : Hospitality and food serviceEnvironment : Reception desk

Situation

Welcome a traveller and resolve a booking problem

Confirm an identity and a booking, announce an issue and offer an acceptable solution.

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Welcome a traveller and resolve a booking problem

Context

The booked room is unavailable and the traveller arrives after a long journey.

Your mission

Settle the traveller into a solution they accept, without degrading the experience.

Communication objectives

By the end of this simulation, the learner should be able to:

  • greet and confirm a booking
  • announce an issue
  • offer two options
  • explain a goodwill gesture
  • close by giving practical information

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account to anticipate common pronunciation and phrasing difficulties.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Hospitality and food service

Reassure an unhappy guest and offer an immediate solutionHospitality and food service
Restaurant

Reassure an unhappy guest and offer an immediate solution

You speak with : an unhappy guest

Communication goal

Take in the complaint without getting defensive, restate the problem, offer a suitable remedy and close on a positive note.

ListeningSpoken interaction
View the situation
Check a food allergy and secure the orderHospitality and food service
Restaurant

Check a food allergy and secure the order

You speak with : a guest

Communication goal

Ask closed questions about an allergy, restate the critical information and confirm the order safely.

ListeningSpeaking
View the situation

Related resources

See the rest of the catalog and the teaching method behind every scene.