Privacy Policy

Version under review - publication date to be set after validation.

1. Controller

LinguoSphère Inc. is responsible for the personal information processed through the platform. [To confirm: contact details of the person in charge of the protection of personal information (RPRP).]

2. Scope

This Policy applies to users of the LinguoSphère platform, whether they access it directly or through a client organization.

3. Information collected

Depending on your use, LinguoSphère may collect: account identifiers (name, email address), account settings, language practised and stated goals, content you enter to create a scene, audio transmitted during an interaction, conversation transcript, generated responses and feedback, usage history and scenes used, learning reports, technical and device information, IP address and connection logs, information required for payment, cookies and analytics data. [To confirm: exact list based on the implementation.]

4. Collection means

Information is collected directly from you (at sign-up and during use), automatically (technical logs, cookies) and, where applicable, through the organization providing your access.

5. Purposes

Information is processed to: provide the conversation, transcript, feedback, reports and other features of the service; manage your account and billing; ensure security, prevent fraud and comply with legal obligations; improve the usability and performance of the service.

6. Audio and transcripts

Audio is transmitted during the interaction to produce the conversation, transcript and feedback. [To confirm: whether audio is recorded beyond the session, whether a transcript is retained, applicable retention periods, access and deletion process.]

7. Learning data and AI models

Learner data is not used by LinguoSphère to train its AI models. It is processed to provide the service and produce the related reports.

8. Information accessible to client organizations

When your access is provided by an organization, it may see information about your use of the platform, such as: activity, general progression and learning reports. [To confirm: exact scope of the organization dashboard.] The organization does not have access to your audio recordings, full transcripts or personal responses, unless expressly disclosed to you.

9. Cookies and analytics

The platform uses strictly necessary cookies and, where applicable, limited analytics tools for audience measurement and service improvement. [To confirm: list of cookies and tools.]

10. Providers

To operate the platform, LinguoSphère relies on providers in the following categories: hosting and database, AI service and voice processing, authentication, payment, usage analytics, transactional email, support, infrastructure and security. [To confirm: named list of providers actually in use.]

11. Transfers outside Quebec or Canada

Some providers may be established or host data outside Quebec or Canada. [To confirm: hosting regions and applicable contractual safeguards.]

12. Security

LinguoSphère implements reasonable technical and organizational security measures to protect personal information. [To confirm: specific technical details (encryption, isolation, logging) to be published only after validation.]

13. Retention and destruction

Information is kept for as long as necessary for the described purposes or applicable legal obligations, then destroyed or anonymized. [To confirm: specific durations per category (audio, transcripts, technical logs, deleted account, payment data).]

14. Your rights

Subject to the conditions of applicable law, you may request access to your information, correction, deletion, portability, restriction of, or objection to certain processing, and withdraw your consent for processing that relies on it.

15. Requests

Requests may be sent to the person in charge of the protection of personal information: [To confirm: dedicated email address]. We respond within the timeframes set by applicable law.

16. Privacy incidents

In the event of a privacy incident, LinguoSphère assesses the risk, takes the necessary measures to limit it, keeps the required records and notifies individuals and authorities where required by law.

17. Minors

The service is reserved for individuals aged 18 and over. No account may be created for a minor.

18. Changes

This Policy may evolve. Significant changes will be brought to your attention before they take effect.

19. Contact

For any question or request related to privacy: [To confirm: contact email address].