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Sector : Hospitality and food serviceEnvironment : Restaurant

Situation

Check a food allergy and secure the order

Ask closed questions about an allergy, restate the critical information and confirm the order safely.

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Check a food allergy and secure the order

Context

A guest mentions a severe allergy while ordering during a busy service.

Your mission

Get reliable information and pass it on without ambiguity.

Communication objectives

By the end of this simulation, the learner should be able to:

  • ask a precise closed question
  • propose a safe alternative
  • confirm the order out loud

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account where relevant, to better understand and adapt to them.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Hospitality and food service

Reassure an unhappy guest and offer an immediate solutionHospitality and food service
Restaurant

Reassure an unhappy guest and offer an immediate solution

You speak with : an unhappy guest

Communication goal

Take in the complaint without getting defensive, restate the problem, offer a suitable remedy and close on a positive note.

ListeningSpeaking
View the situation
Welcome a traveller and resolve a booking problemHospitality and food service
Reception desk

Welcome a traveller and resolve a booking problem

You speak with : a traveller

Communication goal

Confirm an identity and a booking, announce an issue and offer an acceptable solution.

ListeningSpeaking
View the situation

Related resources

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