LinguoSphère
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Sector : Transport and logisticsEnvironment : Phone call

Situation

Coordinate a delivery change over the phone

Understand an instruction given orally with no visual support, confirm key information and propose a realistic adjustment.

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Coordinate a delivery change over the phone

Context

The dispatcher calls you mid-route to change the order of your stops. The line is poor and time is short.

Your mission

Confirm the new sequence of stops and flag what is not feasible.

Communication objectives

By the end of this simulation, the learner should be able to:

  • ask for a repeat of information you missed
  • confirm an address and a time
  • flag a constraint
  • propose an alternative
  • end the call by summarizing the agreement

The AI adapts to every learner

In every simulation, the AI adjusts the conversation in real time to the person speaking.

  • It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
  • It takes the learner's first language into account to anticipate common pronunciation and phrasing difficulties.
  • It gives constructive feedback based on the mistakes actually made, without judgment.
  • It answers the learner's questions during the simulation and rephrases as many times as needed.

Transport and logistics

Check an incoming shipment and report a discrepancyTransport and logistics
Warehouse

Check an incoming shipment and report a discrepancy

You speak with : a delivery driver

Communication goal

Compare a delivery slip with the goods received, name the discrepancy precisely and agree on next steps.

ListeningSpeaking
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Related resources

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