Coordinate a delivery change over the phone

Understand an instruction given orally with no visual support, confirm key information and propose a realistic adjustment.

Context

The dispatcher calls you mid-route to change the order of your stops. The line is poor and time is short.

Confirm the new sequence of stops and flag what is not feasible.

By the end of this simulation, the learner should be able to:

In every simulation, the AI adjusts the conversation in real time to the person speaking.

It adapts to the learner's level: pace, vocabulary and complexity evolve along with them.
It takes the learner's first language into account where relevant, to better understand and adapt to them.
It gives constructive feedback based on the mistakes actually made, without judgment.
It answers the learner's questions during the simulation and rephrases as many times as needed.

Transport and logistics

Warehouse

You speak with : a delivery driver

Communication goal

Compare a delivery slip with the goods received, name the discrepancy precisely and agree on next steps.

ListeningSpeaking

See the rest of the catalog and the teaching method behind every scene.